Privacy Policy

About the Service

Our service is designed to help users access and manage online loan-related functionality. The service supports identity/account verification and secure processing of financial operations connected to services offered by SoftTec LLC.

1. Information We Collect

We collect and process certain personal and financial data to operate the service, provide requested functionality, maintain security, and improve reliability. Some information is required for core features and may be necessary for full service access.

1.1 Contact Information

• Name (first and last name)
• Email address, including hashed email
• Phone number, including hashed phone number
• Physical address (home, mailing, or business address)
• Other contact details required for communication and service identification

1.2 Financial Information

• Payment details, including payment method information, bank account details, and card details (where applicable)
• Credit information, including credit score and credit history
• Other financial information, such as salary/income, assets, liabilities, and outstanding debts

2. How We Use Your Information

We process personal information only for legitimate service, security, and legal purposes.

2.1 Functional Purposes

• Authenticate users and manage accounts
• Prevent fraud and protect account and platform security
• Process financial transactions and related payments
• Optimize and maintain service performance, scalability, and stability

2.2 Legal Compliance

• Comply with financial service, anti-fraud, and consumer protection requirements
• Respond to binding lawful requests from courts, regulators, and law enforcement authorities

2.3 Data Usage Limitations

• We do not use your data for third-party advertising or tracking.
• We do not disclose personal data to unauthorized external parties.

3. Data Sharing and Disclosure

We do not sell, lease, rent, or trade personal information. We may disclose data only in limited cases:

• Service Providers: vetted vendors supporting payment processing, identity verification, and fraud prevention, under confidentiality obligations.
• Legal and Regulatory Grounds: where disclosure is required by applicable law, court order, or enforceable authority request.
• Business Transfers: if SoftTec LLC is involved in a merger, acquisition, reorganization, or sale of assets; transferred data remains subject to substantially consistent privacy protections.

4. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, or for the period required or permitted by law. When data is no longer needed, we delete it securely or anonymize it.

• Financial data: retained in line with financial and regulatory recordkeeping obligations.
• Account data: retained while the account is active and for additional legally required or operationally justified periods.

5. Data Security Measures

We apply organizational and technical safeguards to protect personal information, including:

• Encryption of sensitive data, including payment and authentication details
• Secure transmission protocols (HTTPS/TLS)
• Access controls based on strict need-to-know principles
• Regular monitoring, security audits, and threat detection practices

No system can guarantee absolute security. Users should protect credentials, use strong passwords, and avoid sharing login details.

6. Your Rights and Control Over Your Data

Depending on jurisdiction and applicable law, you may have rights to:

• Access and portability
• Correction of inaccurate or outdated information
• Deletion, subject to legal and operational limitations
• Restriction of processing and objection rights where legally recognized

To exercise these rights, contact us at [email protected].

7. Platform and Legal Compliance

• Data collected: contact and financial information required for service functionality.
• Data use: authentication, transaction processing, fraud prevention, and legal compliance.
• Retention: secure storage with deletion or anonymization once no longer needed.

8. Third-Party Services

Our service may provide access to third-party services, including payment processors. We do not control third-party privacy practices. Please review third-party privacy terms before sharing your information.

9. Children's Privacy

The service is not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child submitted personal data, contact [email protected].

10. International Data Transfers

If you use the service from outside your country of residence, your data may be processed in jurisdictions with different data protection laws. We process such data in line with this Policy and applicable law.

11. Updates to This Privacy Policy

We may update this Policy to reflect changes in law, practices, or service functionality. Updated versions are posted on official service channels. Continued use of the service after updates means acceptance of the revised Policy.